Gebrüder Weiss is one of the oldest and leading transport and logistics companies worldwide. According to Andrei Jansen, Director of Contract Logistics USA at Gebrüder Weiss, despite being an already established company, they still needed to make a lot of adjustments in order to live up and/or exceed customer expectations when it comes to their service in the United States.
Listen to our podcast today and join us as we sit down and learn more about the crucial role of implementing a warehouse management system (WMS) to improve your logistics performance.
What is WMS?
To help improve their processes, Jansen and his team opted to implement a WMS in their organization. A WMS is a software solution that supports and optimizes warehouse functionality and distribution center management. It gives user visibility of large data as well as helps streamline many processes involved in logistics operations.
What are the benefits of a WMS?
Aside from being able to handle large volumes of data, here are some of the other benefits of using a WMS for your organization:
- Improved customer service
As mentioned above, one of Jansen and his team’s priorities is to help improve the overall customer experience. This is possible with WMS as it enables users to process huge quantities of data in real-time, lessening manual paperwork and potentially cutting other unnecessary processes in between.
- A better understanding of the businesses and processes
Implementing a WMS solution allows you and your team to review your business and revisit your processes, which can shed new light on potential issues that you were not able to see before. Also, oftentimes, a WMS solution is scalable which can allow its users to quickly expand their supply chain operations and meet changing market conditions.
- Opportunity to Train People
With its vast features and evolving technology, you can also take advantage of your WMS and use it as an opportunity to train and develop people who can lead your organization to success in the future.
How to Choose a WMS?
Jansen stresses the fact that there are many WMS options out there but what’s important is to ask the important questions. “If you're looking for a supplementary system or even a WMS, talk to systems providers and ask questions. And then when they're finished answering your questions, ask more questions,” Jansen reiterated.
You might get overwhelmed with the options and features. When that happens, stick to the core objectives.
Tune in to the Down to Freight podcast, where we sit down with transportation, logistics, supply chain, and warehousing subject matter experts to discuss the Digital Transformation Project.