Businesses in the personal care industry have to leverage the power of technology to meet consumer demands and improve business operations. The same is true for Jack Black, the number one men’s skincare brand in the country, whose tech innovation journey is guided by their desire to get ahead, if not keep up, with emerging trends.
In our podcast episode with Tony Whyte, Group Director of Operations and Supply Chain of Jack Black, we discussed why they felt the need to upgrade their warehouse management system (WMS) and what benefits they got from it.
Top reasons to upgrade your WMS
When the pandemic hit, businesses scoured through tech solutions that would help them adapt. Luckily for Jack Black, they were already implementing a WMS upgrade right around the time the pandemic started. He shared their primary reasons for opting to do the upgrade:
Overall, their WMS upgrade helped Jack Black handle orders more systematically and accurately and cut extra steps along the way, making the whole process more efficient. This is especially helpful during peak holiday seasons including Black Friday, Cyber Monday, and all the way up to Christmas Eve, according to Whyte.
When asked what mistakes other businesses should avoid when doing their own WMS upgrade, he highlighted the importance of testing. “I would strongly recommend having a good three months of testing before moving to production,” Whyte said.
He also advised narrowing down what the operator has to do and looking at getting the comfort level of the operators up to speed faster. “I would recommend that you give yourself more time and train more people, get the equipment that they need and be patient.”
Tune in to Down to Freight podcast, where we sit down with transportation, logistics, supply chain, and warehousing subject matter experts to discuss the Digital Transformation Project.