So you drew the shortest straw. You must go through a DOT (U.S. Department of Transportation) audit process. Don't panic! Yes, DOT audits cause stress, anxiety, and a lot of data retrieval. Also, they take time. They can sap resources, hurt your relationships, and even put you out of business. But there are things you can do to make an audit less painful.
This post will help you prepare for your DOT audit. Here, we'll cover the audit basics. I'll also provide a complete DOT audit checklist so you can be sure to pass with flying colors.
First of all, be aware that DOT audits occur with little to no advance notice. The level of pain an audit creates directly correlates to your company’s organization, bookkeeping, and document management. That means every carrier realistically needs to be prepared for an audit at any time. It also means there's no better time to prepare for your next audit than right now. Let's go!
The DOT auditor is looking for two main things: First, that you have a system in place to ensure you stay in compliance with all DOT regulations. And second, that your document management system captures, organizes, and stores all the information that the DOT requires of carriers.
Here are the different types of government transportation audits:
Regardless of whether you're a new entrant or veteran carrier, the key to passing your audit is keeping good records all year round. In the past, carriers had no choice but keep tons of paper records in an ever-expanding stack of filing cabinets just to remain DOT compliant. But the industry trend has moved toward digital document management and cloud-based storage. As a result, maintaining organized records and preparing for a DOT audit has never been easier.
That being said, if you want to be sure to pass your audit, the first item on your DOT audit checklist needs to be your attitude.
Auditors know every company makes mistakes. They're looking for improvement. You need to show the auditor a willingness and desire to attack and fix any issues that arise. Thus, a respectful attitude toward the auditor can carry you further than you imagine. Remember, a spoonful of sugar helps the medicine go down.
If you're a new entrant, you're literally asking to be audited. To become a new entrant, you already filed your MCS-150 “Combined Motor Carrier Identification Report” and OP-1 series form. You received your DOT identification number. You're legally able to operate in interstate commerce. Now comes the next major hurdle. Along with growing a new business, you must also prepare for your NESA.
Within the first 12 months that you're operating under a DOT identification number, you will be audited. The new entrant period lasts 18 months. During this time, you as a new entrant must:
A certified auditor will conduct your new entrant audit. It will occur either at your primary location, a third-party location, or electronically. If your audit is electronic, you'll submit documents online by email or fax.
The trucking industry trend is to use more digital document capture and storage. Whether you're just starting out or already established, I recommend getting your hands on elite document capture tech. Doing so will make day-to-day record-keeping—and the audit process—as painless as possible.
The following DOT audit checklist will help make sure you pass any DOT audit, especially the all-encompassing NESA. Auditors will request information organized into three general categories. Make sure you address each item, as any noncompliance can trigger an audit failure. The future solvency of your business depends on it. In fact, you should also review the official audit requirements, resources, and sample forms on the FMCSA website.
Now that you know the three general categories, let's examine each one in detail.
What does the auditor need to know about your drivers? Have this information ready:
Now let's look at the final category.
Some audit violations are considered extreme enough to trigger an automatic failure. Therefore, it might be a good idea to focus on these eight hot spots first and foremost:
If you cover your bases in these eight areas, you'll have a greater chance of passing your audit.
What happens after the audit?
Your auditor will review the findings of his or her audit with you. You will be notified of any violations, and you will receive guidance for how to correct those violations. The FMCSA will then send your official audit results in writing within 45 days, confirming whether you passed or failed.
If you fail, all is not lost! You'll receive documentation indicating why you failed. Also, you'll receive guidance for how to remedy the violations. In short, you must create what's called a corrective action plan (CAP). Then get to work.
What happens if you fail to create or execute your CAP? The DOT will revoke your DOT registration.
If you pass, congratulations! If you're a new entrant, the DOT will continue to monitor you closely for the balance of your 18-month new entrant period. Regardless, take this opportunity and do a little victory jig, because at this point your DOT carrier registration becomes permanent!
Beyond the NESA, the DOT also performs compliance reviews, security audits, and hazardous material audits on established carriers all the time. In general, the number of audits has been increasing lately as scrutiny and calls for safety increase. As already mentioned, with all audits, the pain involved directly relates to your level of document organization. If you want to make life easier, get your hands on high-quality document management technology. It will help streamline your daily workflow, your invoicing, and the document retrieval process required during every audit.
DOT audits are serious. A failure can result in hefty fines, interfere with your insurance, disrupt your business relationships, and even shut down your company. The best way to mitigate the risk of an audit is to be prepared for one at all times, and to use a DOT Audit Checklist such as the one provided in this article to be sure that you are ready.
In short, do your future self a favor as if your livelihood depends on it. Invest in some strong document management tech, and get organized today!
This post was written by Brian Deines. Brian believes that every day is a referendum on a brand’s relevance, and he’s excited to bring that kind of thinking to the world of modern manufacturing and logistics. He deploys a full-stack of business development, sales, and marketing tools built through years of work in the logistics, packaging, and tier-1 part supply industries serving a customer base comprised of Fortune 1000 OEMs.